Internal CRM for company management.


Gazuno is a company that delivers innovative and efficient temperature control systems based on renewable energy technologies (RETs) and compliant with all legal and regulatory requirements. Their offer includes comprehensive technological solutions, managed by dedicated automation systems.

Since the beginning of their operations, they have been engaged in supporting designers specializing in the industry, energy auditors, and heating system contractors. Gazuno is a team of highly qualified engineers, salespeople, and specialists, which allows them to provide comprehensive service at the highest level.


Before starting cooperation with our company, Gazuno faced a series of challenges related to their previous operating model. Key issues included:

  • Use of spreadsheets (Excel)

The company relied mainly on manual data management using spreadsheets, which led to repeated errors, delays, and loss of data consistency.

  • Lack of process automation

The company experienced a lack of effective tools for process automation, resulting in time loss and limiting operational potential.

  • Inefficient systems

Existing systems were not sufficiently flexible and efficient, leading to a loss of control over operations and generating unnecessary costs.


We undertook a series of key actions:

  • Code Refactoring and New Modules:
    We conducted a thorough analysis and refactoring of the existing system’s code, while also introducing new modules such as a quotation module, marketing module, and service module to streamline these areas of the company’s operations.
  • CRM System Overhaul:
    We initiated a comprehensive overhaul of the CRM system, tailoring it to Gazuno’s unique needs. The new structure of the system enabled effective management of customer data, quotations, marketing campaigns, and service operations.
  • Business Process Automation:
    We implemented advanced tools for business process automation, allowing Gazuno to efficiently monitor and manage operations while minimizing the risk of errors.


As a result of the actions taken, we were able to achieve the following objectives:

  • Operational Efficiency:
    Thanks to process automation, Gazuno achieved a noticeable improvement in operational efficiency, reducing task completion times and eliminating unnecessary delays.
  • Revenue Increase:
    The introduction of new modules, especially the quotation and marketing modules, contributed to an increase in revenue generation capabilities through more precise and targeted actions.
  • Improvement in Customer Relationships:
    The overhaul of the CRM system enabled better management of customer data, resulting in improved customer relationships and a more personalized approach.


The introduction of comprehensive changes had a significant impact on Gazuno’s operations. Key takeaways include:

  • The Need for Innovation:
    Continuously adapting to the changing needs of the market and introducing innovations in business technology solutions is crucial for maintaining competitiveness.
  • The Importance of Customization:
    Tailoring the system to the unique needs of the company is key to achieving optimal results. An individual approach to problems yields the best outcomes.
  • The Value of Automation:
    Automating business processes not only translates into operational efficiency but also enhances the company’s ability to adapt to a dynamically changing business environment.



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